Terms of service

Privacy Policy

Last updated: June 21, 2026

Window Shopper operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with an online shopping experience (the "Services"). Which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Where applicable, Window Shopper processes personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information a described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, payment confirmations, and other payment-related information.
  • Account information including usernames, passwords, preferences, settings, and account details.
  • Transaction information including products viewed, added to cart, purchased, refunded, or otherwise interacted with.
  • Communications with us including customer support inquiries and messages.
  • Device information including browser type, IP address, network information, and unique device identifiers.
  • Usage information regarding how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, communicate with us, or otherwise interact with the Services.
  • Automatically through cookies and similar technologies when you browse or use the Services.
  • Service providers who assist us in operating our business.
  • Business partners and third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, Tailor, and Improve the Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Arrange shipping
  • Manage customer accounts
  • Provide customer support
  • Process replacement requests and refunds
  • Improve our products and services
  • Personalize your shopping experience

Marketing and Advertising

We may use your information to send marketing communications by email and other digital channels, show relevant advertisements, improve our marketing efforts, and recommend products that may interest you.

You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify identities
  • Prevent fraud
  • Protect customer accounts
  • Secure our website and services
  • Investigate suspicious activity

Communicating With You

We use personal information to respond to inquiries, provide updates regarding orders, offer customer support, and maintain our relationship with customers.

Legal Reasons

We may use personal information to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our policies, and protect our rights, customers, and business.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that assist with payment processing, fulfillment, analytics, customer support, hosting, and shipping.
  • With business and marketing partners that help us advertise and market our products.
  • When required by law or legal process.
  • To protect our business, customers, or legal rights.
  • In connection with a merger, acquisition, restructuring, sale, or other business transaction.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through our store may be transmitted to and shared with Shopify and authorized third parties that help Shopify operate its platform.

To learn more about how Shopify handles personal information, please review Shopify's Privacy Policy at:

https://privacy.shopify.com

Third-Party Websites and Links

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Data

The Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law. If a parent or guardian believes a child has provided personal information to us, please contact us so that appropriate action may be taken.

Security and Retention of Your Information

While we implement reasonable safeguards to protect personal information, no system can be guaranteed to be completely secure.

We retain personal information only as long as necessary to:

  • Provide Services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request portability of your personal information.
  • Manage marketing preferences and unsubscribe from promotional communications.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns regarding how your personal information is handled, please contact us using the details below.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required by law, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page along with a revised "Last Updated" date.

Contact

If you have questions regarding this Privacy Policy or wish to exercise any privacy rights available to you, please contact:

Window Shopper

Email: Window.Shopper2026@gmail.com

Phone: 078 971 3921

Address: Davenport, Durban, KwaZulu-Natal, 4001, South Africa